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common problem

Favorite goods, I wonder how to place an order? Come, follow me.

1.① Enter this URL on the webpage: ff.la



②Search for FF MALL on Facebook and click "Go Shopping"



1.③ Click "Go Shopping" to enter the FFMALL mall for shopping



2. Click on "Member Center"



3. Choose any method to log in, email login / mobile login / Google and Facebook can log in

Note: New users need to register for a member account before they can log in with their mailbox and mobile phone.



4. After login, select the product you want to buy in the mall, click the picture to enter the product details



The first way to buy

5.① Select your favorite color and specifications, and click "Add to Cart"



5.② After the purchase is completed, click "Shopping Cart" to make payment



5.③ Confirm that there is no problem with the product and the amount, click "checkout" to make payment



Second purchase method

6.① Choose your favorite color and specifications, and click "Buy Now"



6.② Confirm that there is no problem with the product and the amount, click "checkout" to make payment



7. Add your own shipping address 

Note: The first order must be filled first, and then the shipping address filled in before is defaulted



8. Fill in the details of the receiving interface, select "Yes", set the address as the default receiving address, and click "Submit"



9. Tick "I have read and agree to the Terms of Use" and click "Confirm Order"



10. Bank transfer and contact customer service:

Whatsapp: 02052952220

Bank account number: BCEL (Lao Foreign Trade Bank)

Account name: CAI LINHAN MS

● Old currency account: 099120001645861001

● USD account: 099120101645861001

● Thai Baht Account: 099120201645861001

If the transfer is complete, please inform us of the relevant transfer information in a timely manner

● Notification method: WhatsApp: 02052952220, telephone mailbox: ff@aifangfei.com

 

● Related information: transfer name, purchase order number, transfer time and place, etc.



11. After contacting customer service, check the order status as "shipped" in the member center



12. After receiving the FF express call, the order status changed to: "The goods have arrived"



13.Go to pickup Location:ບານ້ຫນອງດວງ້ໃຕ້. ເມືອງສີໂຄດຕະບອງ ນະຄອນຫລວງ

14. After receiving the goods, confirm that the goods are correct. Enter the member center and find the order. Click "Confirm goods receipt" to complete the purchase of the goods.




Order completed, I wish you a happy shopping! If you have any questions, please feel free to contact our customer service via whatsapp


Whatsapp: 02052952220

Bank accout:  BCEL ; Name:  CAI LINHAN MS

 

● LAK :   099120001645861001

● USD:   099120101645861001

● THB:   099120201645861001

 

    Please tell us the information in time afer  you transfered 

Methods: Whatsapp:  02052952220; Email: ff@aifangfei.com.

   The information includes:

  1 Who transfered

  2 ID

  3 The place you tranfered the money.

(If you transfer the money from ATM,please send the photo of transfer information ).

Step 1: Click the ‘Member Center’ button and log in to your account

Step 2: At ‘All orders’, click the ‘View order’ button

Step 3: Find the order that needs to be canceled and click the ‘Cancel’ button

Note: You can only cancel one order at a time, and it does not support canceling a single item in the order. If you need to cancel a certain item in the order, please contact us whatsapp: 02052952220

Step 1: Click the search bar on the FF Mall homepage

Step 2: Enter the keywords of the product you want to search, such as: women's clothing

Step 3: Click the "Search" button

Note: Please try to search using the product keywords, do not copy long text to search, otherwise the search results will not be accurate enough, if you have any questions, please contact us whatsapp: 02052952220

After receiving the goods, the user needs to confirm the receipt in the order management to complete the order!

Step 1: Click the ‘Member Center’ button and log in to your account

Step 2: At the "All orders", click the "Pending receipt" button

Step 3: Click the "Confirm Receipt" button

Step 4: Order completion

Note: The system will automatically confirm the receipt within 20 days after the order becomes "shipped". If you have any questions, please contact us whatsapp: 02052952220

FF Mall is committed to becoming the preferred online shopping platform in the Southeast Asian market!

Since September 2019, FF Mall has opened branches in Laos, the Philippines, and Cambodia. The local operation team and customer service team give FF Mall an advantage in localized operations in Southeast Asia.

FF Mall currently has 60,000+ products in a full range of products. The products cover many categories such as daily necessities, 3C digital, home kitchen and bathroom accessories, and clothing accessories to meet the daily shopping needs of users.

In April 2020, the FF Mall APP has been launched, designed to help users make online shopping more easily.

FF Mall is accelerating the pace of finding partners. In the future, it will introduce more high-quality and affordable products to settle on the platform, so that online shopping is no longer cumbersome and users can enjoy the "new" lifestyle.

FF Mall's overseas warehouses are located in Guangzhou and Chengdu, China, and its domestic warehouses are located in Vientiane, Laos. The goods ordered by the user belong to the overseas warehouse, they will be shipped in the warehouse in Guangzhou or Chengdu, and the logistics company controlled by FF Mall will transport the goods, and finally arrive at the express site of FF Mall; Within 1-2 days of the user's order, you will receive contact from our staff and you can go to the corresponding courier site to pick up the goods. (Note: Ordering means that the user places an order successfully and completes the payment, and the order status becomes "Paid")

If you have any questions, please contact us whatsapp: 02052952220

How to add a mailing address

Step 1: Click the ‘Member Center’ button and log in to your account

Step 2: Click the "Address Management" button in the "Service Center"

Step 3: Click the "New Address" button and fill in the relevant information

Step 4: Click the "Submit" button to complete the mailing address

 

How to edit the mailing address

 

Step 3: Click the "Edit" button to the right of the address to modify the relevant information

Step 4: Click the "Submit" button to complete the editing of the mailing address

Note: If you have any questions, please contact us whatsapp: 02052952220